Our thoughts on:
Change in the retail sector
COVID-19 has accelerated the retail sector paradigm shift, through e-commerce, home deliveries and a drastic impact on service retail which may be of a more temporary nature. The new normal places higher and different demands digital capabilities, processes, logistics, leadership and workforce management.
Centigo is convinced that the winners through the recovery from the pandemic are companies that can adapt and be front line challengers of new channels, technologies, roles and business models while simultaneuously building on traditional core retail competencies.